We stand behind every Poise product with a 30-day money-back guarantee.
- If you're not happy with your purchase, contact us within 30 days of delivery for a return or refund.
- Items should be returned in their original condition and packaging where possible.
- Once your return is received and inspected, your refund is issued to your original payment method within 5–10 business days.
- Damaged or defective item? Send us a photo and we'll make it right — replacement or full refund, your choice.
To start a return, email us at the address on our Contact page with your order number.